Buddy & Lola Help Centre logo
Buddy & Lola Help Centre logo

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Orders and deliveries

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10 articles

General information about orders placed via the our website


Returns and refunds

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Discount codes

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Where do you deliver to?

We currently deliver within the United Kingdom only. If you are in the U.S.A. you can get our products HERE.

How long will my order take to arrive?

We understand that helping your dog is incredibly important so we’ve partnered with an amazing delivery team who aim to get our products out to you as quickly as possible. FREE next-day delivery before 5pm is available for orders over £30 and Subscri

Do you have a money back guarantee?

Absolutely! This is a core principle that we hold dear. We offer a full money back guarantee if you are not entirely satisfied with your Buddy & Lola product. FYI - Many customers see a difference in their dog’s health and wellness within a few weeks

My delivery is taking longer than expected, can you help?

Drat! That makes us very unhappy indeed. We aim to deliver all of our superb products to you safely, and in a timely manner. Please email [email protected] with your order number so we can check our system and follow up for you. We will fix this!

Do you ship abroad?

We don’t unfortunately, but we hope to in the future!. However, if you are in the USA, you can get our products directly from HERE (lucky you!)

Do I have to be home when my order is delivered?

Our orders are sent with Royal Mail. If you are not at home when they deliver they will leave you a card, allowing you to arrange a redelivery or to pick up your order directly (usually later the same day or the following morning)

Is delivery free?

Yes, delivery is free for all subscription orders and orders over £30. Any order under £30 we charge £1.99 for delivery.

What if my order gets lost?

If this happens, then we sincerely apologise for the inconvenience. Please contact our customer service team here. We will investigate the situation and update you as soon as we’re able with information.

Which delivery service do you use?

All of our products are sent via Royal Mail using their 24 hour service.

Will I need to sign for my order?

You will not need to sign for your orders from us!