Orders and deliveries
General information about orders placed via the our website
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Where do you deliver to?
We currently deliver within the United Kingdom & Northern Ireland only. If you are in the U.S.A. you can get our products HERE.
How long will my order take to arrive?
We understand that helping your dog is incredibly important so we’ve partnered with DPD who aim to get our products out to you as quickly as possible, including delivering on Saturdays. FREE next-day delivery (for orders placed before 1pm Monday to F
Do you have a money back guarantee?
At Buddy & Lola, we’re committed to delivering high-quality products that you and your dog love! That’s why we offer a 30-day full money-back guarantee if you’re not entirely satisfied with your Buddy & Lola purchase. How to Claim Your Refund. To be
Do I have to be home when my order is delivered?
📦 What If I'm Not Home for the Delivery?. We get it — life happens! While you can choose a delivery day that suits you at checkout, there’s no need to worry if you’re not home when your box arrives. 🚪 Safe Place Delivery. If you're out, our courier
Is delivery free?
FREE next-day delivery (for orders placed before 1pm Monday to Friday ) is available for orders over £30 and Subscriptions. Next Day Delivery (for orders placed before 1pm Monday to Friday) is £2.99 for any orders under £30. Please note that deliveri
Which delivery service do you use?
With all of our deliveries, we use DPD. For the best experience, we recommend that you download the DPD app so that you have access to features such as notifications, delivery instructions and track-your-driver. You order will be shipped and tracked
What days do you deliver?
We deliver on five days each week: Tuesday, Wednesday, Thursday, Friday and Saturday. Orders placed before 1pm Monday to Friday will be delivered the next day. Orders placed after 1pm on Friday, on Saturday or on Sunday before 1pm will be delivered o