Buddy & Lola Help Centre logo
Buddy & Lola Help Centre logo

All articles

Do you have a money back guarantee?Updated 3 months ago

Absolutely! This is a core principle that we hold dear.

We offer a 30 day full money back guarantee if you are not entirely satisfied with your Buddy & Lola product. 

To be eligible to claim a refund under our 30 day money back guarantee (excluding shipping) you need to contact us within 30 days of placing your order including:

  • Your order number
  • The reason for your refund request

Unless faulty, we do not offer refunds on our Storage Tins. This also applies to our Slow Feeder Lick Bowls or Lick Mats and are unable to accept returns on these products due to hygiene reasons. 

Our 30 day money back guarantee only applies to purchases made via our website and does not apply to purchases of our products made via other retailers.

FYI - Many customers see a difference in their dog’s health and wellness within a few weeks however for several of our products please allow at least 4 weeks to see optimum results! Contact us at [email protected] if you have any questions at all, we’d love to help.

Was this article helpful?