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Buddy & Lola Help Centre

FAQs and Help Centre | Buddy & Lola

Where do you deliver to?

How long will my order take to arrive?

Do you have a money back guarantee?

My delivery is taking longer than expected, can you help?

Do you ship abroad?

Do I have to be home when my order is delivered?

Is delivery free?

What if my order gets lost?

Which delivery service do you use?

Will I need to sign for my order?

What is your refund policy?

How long will it take to receive my refund?

Returns and refunds

I received a promo code. How do I redeem it?

Can I use a referral code with a discount code?

Discount codes

What payment methods do you accept?

Payments

Orders and deliveries

Do I need to create an account before ordering?

I have a subscription order, but haven't got an account?

Where are your terms and conditions?

Where is your privacy policy?

Can you send me a sample pack?

Account and general

How to view my subscription order

How to move my subscription order delivery date

Can I change how often I will receive my order?

How do I cancel my subscription?

Subscriptions

How long does Super Tummy Instant take to work?

How long can I give my dog Super Tummy Instant for?

As you can only take Tummy Buddy for seven days consecutively, how long do you have to wait before you can take it again?

Does Super Tummy Instant need to be kept in the fridge?

Does Super Tummy Instant contain gluten or grains?

Does Super Tummy Instant help with constipation?

Can Super Tummy Instant cause constipation?

Can this supplement be given to pregnant & nursing dogs?

Is Super Tummy Instant suitable for puppies?

Is this supplement vegan?

What is the difference between Prokolin and Super Tummy Instant?

Can you use Super Tummy Instant after the expiry date?

Can you use Prokolin and Tummy Buddy at the same time?

Does Super Tummy Instant have a taste or smell?

Super Tummy Instant

Do these chews contain chicken or bacon?

Can Super Tummy Daily Chews be given to cats?

My dog is more tired and has a loss of appetite since taking the chews, is this usual?

How long will it take to see results?

Can you take the probiotic chews on an ongoing basis?

Can you mix the chews with milk or water?

Will my dog like the taste of the chews?

Super Tummy Daily Chews

Am I getting less powder for my money now with the new pouches? They have gone from 150g to 120g.

How long should a dog remain on the higher dosage before switching to the maintenance dosage?

Does Super Tummy Daily help with constipation?

What product would help with a dog's anal glands?

Is there proof that Happy Tummy reaches the stomach due to the high acidity in the stomach.?

Can Super Tummy Daily be given to cats?

Should this supplement be used every day?

Is Super Tummy Daily safe to give dogs with candida overgrowth?

Can this supplement be used for dogs with Epi?

Is this product gluten and grain free?

Does Super Tummy Daily contain phosphorous?

Is it ok to take Super Tummy Daily whilst on a hydrolysed protein diet?

Super Tummy Daily Powder

Do the chews contain chicken or bacon?

How long does it take to start seeing results?

How long should the chews be taken for?

Can you take no scoot on an ongoing basis?

Can Scoot Stopper be given to pregnant & nursing dogs?

Are the chews gluten and grain free?

Can Scoot Stopper be taken alongside medication and other supplements?

Once opened, does it keep until the best before date?

Scoot Stopper

Is Bouncy Bones suitable for puppies?

What Size Is The Scoop?

What Flavour Is The Powder?

Does Bouncy Bones have a smell or taste?

What are the ingredients of Bouncy Bones?

Are the ingredients in Bouncy Bones natural?

Is Bouncy Bones gluten and grain free?

How long does it take for Bouncy Bones to start working?

Bouncy Bones

Why should I use salmon oil on a daily basis?

Can salmon oil be given to pregnant & nursing dogs?

Is Salmon Oil suitable for puppies?

What ingredients are in the Jammin' Salmon?

How long does the Jammin' Salmon last once opened?

What makes your salmon oil unique?

Will my dog like the taste?

Can Jammin' Salmon be taken alongside medication and other supplements?

Jammin' Salmon

Can Peaceful Pooch be used on a regular basis?

Can Peaceful Pooch be given to pregnant & nursing dogs?

Is Peaceful Pooch gluten or grain free?

Can you mix the powder in milk or water?

Is Peaceful Pooch vegan?

Peaceful Pooch

Can Clean Canines be used on a regular basis?

Can this supplement be given to pregnant and nursing dogs?

How long before I start to see results?

Do I still need to brush my dog's teeth?

Can Clean Canines be taken alongside medication and other supplements?

Can Clean Canines be given to puppies, if so from what age?

Can Clean Canines change the colour of a dog's poo?

Why is the powder in the pouch different to the previous tub?

Clean Canines

Can Weight Gainer be used on a regular basis?

Will my dog like the taste of Weight Gainer?

Is Weight Gainer gluten or grain free?

Can Weight Gainer be taken alongside medication and other supplements?

Should Weight Gainer be used on wet or dry food?

Is Weight Gainer suitable for dogs with colitis?

Is there anything else I can do to help my dog put on weight?

Why do you use Soy protein in your Weight Gainer and is it non-GMO?

Weight Gainer

Are the supplements allergen-free?

Is there any risk of my dog overdosing on their supplement?

Can I eat my dog's supplement

Nutrition and safety

Is Buddy & Lola packaging recyclable?

Where are your ingredients sourced?

Do your products contain Gluten or GMO ingredients?

Can puppies be given your products?

Where are your products made

Where can I find the expiration date?

Where do I find the dosage information for a product?

General Queries

Our products

What is Lola's Loyalty Club

How to create a Lola's Loyalty Club account

What are Pooch Points?

How do I redeem a voucher code reward?

I can't find my voucher code, what now?

Important Lola's Loyalty Club info

How do I redeem a voucher code reward for a subscription order?

Can I remove myself from Lola's Loyalty Club?

Lola's Loyalty Club

How do I sign up to the Buddy and Lola refer a friend scheme?

Can I use multiple codes on a single purchase?

How do I share my link?

Refer a friend

What is free vet support?

How does your free vet support help me?

What can I ask your vets?

How do I claim my free vet support

Is your free vet support a replacement for my vet?

What about my data?

How is your vet support different to others?

Why don't your vets prescribe medications?

What if your vets can't tell me what's going on?

When can I contact your vets?

What can they help me with?

VidiVet support

General information about orders placed via the our website

Help with your Buddy & Lola website account

Help managing your Buddy & Lola subscriptions

Information about loyalty club and how it works

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