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Lola's Loyalty Club

8 articles

Information about loyalty club and how it works

Articles

What is Lola's Loyalty Club

Lola’s Loyalty Club is our loyalty programme where you can earn Pooch Points. Points are added after every purchase, after leaving a review, adding a photo, referring a friend and other actions. We will award you with 5 Pooch Points for each £1 spend

How to create a Lola's Loyalty Club account

To create a Loyalty Club account, simply:.

What are Pooch Points?

These are loyalty points you earn on every purchase, and through a few other activities, after activating an account with us. When you create your first direct order with us, we'll send you an invite to join by email. You don’t have to subscribe to b

How do I redeem a voucher code reward?

Lola’s Loyalty Club gives you the opportunity to earn Pooch Points every time you place an order or complete certain activities. Once you have accumulated enough to meet the thresholds, you can convert points into a voucher code by visiting Lola’s Lo

I can't find my voucher code, what now?

If you lose your code at any point, don't worry, you can find all your previous rewards listed at the bottom of the same rewards page. If you're still having trouble finding it, we're here to help. Contact us here

Important Lola's Loyalty Club info

Discount codes are unique to your account, unless stated otherwise. 'New purchase' voucher codes can be applied to a single new order. If you have redeemed your points for a subscription code by mistake and intended to use it on your next checkout, p

How do I redeem a voucher code reward for a subscription order?

Once you have accumulated enough to meet the thresholds, you can convert points into a voucher code by visiting Lola’s Loyalty Club rewards page area. To make the discount apply to your next order, the voucher code must be either:. 1) Code applied to

Can I remove myself from Lola's Loyalty Club?

We would LOVE for you to stay, but if you do wish to opt-out of Lola's Loyalty Club, simply drop us a message here.