Buddy & Lola Help Centre logo
Buddy & Lola Help Centre logo

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Account and general

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Do I need to create an account before ordering?

No, you can create an account at the end of the checkout process.

I have a subscription order, but haven't got an account?

If you have an ongoing subscription with Buddy & Lola already but are yet to create an account, you can simply click here to create your account. Once your account is created you'll be able to access your current subscription  to make any changes, as

Where are your terms and conditions?

Please follow this link here to read our full terms and conditions. This information can also be found at the bottom of our website.

Where is your privacy policy?

Please follow this link here to read our full privacy policy. This policy can also be accessed at the bottom of our website

Can you send me a sample pack?

Unfortunately, we do not offer free samples of our product. However, we are more than happy to show all the ways our products can benefit your dog and we offer a 100% customer satisfaction guarantee across our product range.