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Buddy & Lola Help Centre

We understand that helping your dog is incredibly important so we&#x2019;ve partnered with an amazing delivery team who aim to get our products out to you as quickly as possible.FREE&#xA0;next-day delivery (for orders placed before 5pm) is available for orders over &#xA3;30 and Subscriptions.Next Day Delivery (for orders placed before 5pm) is &#xA3;2.99 for any orders under &#xA3;30.Please note that deliveries to Northern Ireland may take up to 3 working days for orders to be delivered.

We understand that helping your dog is incredibly important so we’ve partnered with an amazing delivery team who aim to get our products out to you as quickly as possible. FREE next-day delivery (for orders placed before 5pm) is available for orders

How long will my order take to arrive?

Orders and deliveries

Where do you deliver to?

Do you have a money back guarantee?

My delivery is taking longer than expected, can you help?

Do you ship abroad?

Do I have to be home when my order is delivered?

Is delivery free?

What if my order gets lost?

Which delivery service do you use?

Will I need to sign for my order?

What is your refund policy?

How long will it take to receive my refund?

Returns and refunds

I received a promo code. How do I redeem it?

Can I use a referral code with a discount code?

Discount codes

What payment methods do you accept?

Payments

Do I need to create an account before ordering?

I have a subscription order, but haven't got an account?

Where are your terms and conditions?

Where is your privacy policy?

Can you send me a sample pack?

Account and general

How to view my subscription order

How to move my subscription order delivery date

Can I change how often I will receive my order?

How do I cancel my subscription?

Can I change my email address for subscription communication?

Subscriptions

Is Bouncy Bones suitable for puppies?

What Size Is The Scoop?

What Flavour Is The Powder?

Does Bouncy Bones have a smell or taste?

What are the ingredients of Bouncy Bones?

Are the ingredients in Bouncy Bones natural?

Can I take Bouncy Bones and Kurasyn?

Can this supplement be given to pregnant & nursing dogs?

Is Bouncy Bones gluten and grain free?

How long does it take for Bouncy Bones to start working?

Is the Green Lipped Mussels freeze dried?

Is this product suitable for dogs on a low purine diet?

Bouncy Bones

Can Peaceful Pooch be used on a regular basis?

Can Peaceful Pooch be given to pregnant & nursing dogs?

Is Peaceful Pooch gluten or grain free?

Can you mix the powder in milk or water?

Is Peaceful Pooch vegan?

Once opened, does it keep until the best before date?

How long does it take to start seeing results?

What flavour is Peaceful Pooch?

Can Peaceful Pooch be given to puppies?

Is it ok to take Peaceful Pooch in conjunction with any other Buddy & Lola products?

Is it ok to mix with other products at the same meal?

What is the size of the pouch?

Peaceful Pooch

Can Clean Canines be used on a regular basis?

Can this supplement be given to pregnant and nursing dogs?

How long before I start to see results?

Do I still need to brush my dog's teeth?

Can Clean Canines be taken alongside medication and other supplements?

Can Clean Canines be given to puppies, if so from what age?

Can Clean Canines change the colour of a dog's poo?

Why is the powder in the pouch different to the previous tub?

Is Clean Canines gluten and grain free?

Can Clean Canines be taken alongside other products and in the same meal?

Is Clean Canines vegan?

How many teaspoons is one scoop?

Pearly Pups

My Pumpkin Powder has lumps in it; is this safe to feed my dog?

Pumpkin Powder

Why should I use salmon oil on a daily basis?

Can salmon oil be given to pregnant & nursing dogs?

Is Salmon Oil suitable for puppies?

What ingredients are in the Jammin' Salmon?

What makes your salmon oil unique?

Will my dog like the taste?

Can Jammin' Salmon be taken alongside medication and other supplements?

How much Omega 3 is in the salmon oil?

Is the salmon oil hypoallergenic?

Can Jammin' Salmon be given to my cat?

Can you have too much Omega 6?

Does Jammin' Salmon have a taste or smell?

Salmon Oil

Do the chews contain chicken or bacon?

How long should the chews be taken for?

Can you take Scoot Stopper on an ongoing basis?

Can you mix the chews with milk or water?

Can Scoot Stopper be given to pregnant & nursing dogs?

Are the chews gluten and grain free?

Can Scoot Stopper be taken alongside medication and other supplements?

How long will a tub of Scoot Stopper dog chews last?

What flavour are Scoot Stopper chews?

Are there any medications you shouldn't mix with Scoot Stopper chews?

Once opened do Scoot Stopper chews keep until the best before date?

How are Scoot Stopper chews made?

Are Scoot Stopper chews safe for dogs on a low purine diet?

Scoot Stopper

Do these chews contain chicken or bacon?

Can Super Tummy Daily Chews be given to cats?

My dog is more tired and has a loss of appetite since taking the chews, is this usual?

How long will it take to see results?

Can you take the probiotic chews on an ongoing basis?

Will my dog like the taste of the chews?

How long will a tub of Super Tummy Daily dog chews last?

Are Super Tummy Daily Chews gluten and grain free?

Can Super Tummy Daily Chews be given to pregnant or nursing dogs?

Can Super Tummy Daily Chews be given to puppies?

Can Super Tummy Daily Chews be taken at the same time as other supplements or medications?

Are there any medications that you shouldn't mix with Super Tummy Daily chews?

Once opened, will a tub of Super Tummy Daily Chews keep until the best before date?

How are Super Tummy Daily Chews made?

How many CFUs are there per two chews?

How do the prebiotics in Super Tummy Daily Chews help my dog?

Are Super Tummy Daily Chews suitable for dogs on a low purine diet?

Super Tummy Daily Chews

Am I getting less powder for my money now with the new pouches? They have gone from 150g to 120g.

How long should a dog remain on the higher dosage before switching to the maintenance dosage?

Does Super Tummy Daily help with constipation?

What product would help with a dog's anal glands?

Is there proof that Super Tummy Daily reaches the stomach due to the high acidity in the stomach.?

Can Super Tummy Daily be given to cats?

Should this supplement be used every day?

Is Super Tummy Daily safe to give dogs with candida overgrowth?

Can this supplement be used for dogs with Epi?

Is this product gluten and grain free?

Does Super Tummy Daily contain phosphorous?

Is it ok to take Super Tummy Daily whilst on a hydrolysed protein diet?

Is Super Tummy Daily suitable for puppies?

What is the amount of probiotics in each scoop?

How many strains are there of probiotics/prebiotics?

Can you give Super Tummy Daily at the same time as Glandex?

How can you prove that probiotics work?

Is Super Tummy Daily soil based?

Where are the crude proteins derived from?

How much calcium carbonate is contained in Super Tummy Daily?

How much calcium carbonate is contained in Super Tummy Daily? copy

Does Super Tummy Daily have a smell or taste?

What are the ingredients of Super Tummy Daily?

Does Super Tummy Daily contain yeast?

How much sodium is in Super Tummy Daily?

Can you give Super Tummy Instant and Super Tummy Daily at the same time?

Is Super Tummy Daily suitable for pregnant and nursing dogs?

Is Super Tummy Daily vegan and plant based?

Is Super Tummy Daily suitable for dogs on a low purine diet?

Super Tummy Daily Powder

How long does Super Tummy Instant take to work?

How long can I give my dog Super Tummy Instant for?

As you can only take Super Tummy Instant for seven days consecutively, how long do you have to wait before you can take it again?

Does Super Tummy Instant need to be kept in the fridge?

Does Super Tummy Instant contain gluten or grains?

Does Super Tummy Instant help with constipation?

Can Super Tummy Instant cause constipation?

Is Super Tummy Instant suitable for puppies?

Is this supplement vegan?

What is the difference between Prokolin and Super Tummy Instant?

Can you use Super Tummy Instant after the expiry date?

Can you use Prokolin and Super Tummy Instant at the same time?

Does Super Tummy Instant have a taste or smell?

Can Super Tummy Instant be used for dogs with Epi?

Can you give Super Tummy Instant to a dog with pancreatitis?

Can Super Tummy Instant help with blocked anal glands?

Once opened how long does Super Tummy Instant last?

Would you recommend Super Tummy Instant to help with acid reflux?

Can you give Super Tummy Instant at the same time as Glandex?

Can Super Tummy Instant be given to cats?

Does Super Tummy Instant help with Colitis?

My dog has liver disease and is on denamarin. Can they also use Super Tummy Instant?

Does Super Tummy Instant kill any bacteria or infections that may be in the gut or does it just help stop diarrhoea?

How long will my order take to arrive?Updated 5 months ago