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Buddy & Lola Help Centre logo

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Returns and refunds

What is your refund policy?

At Buddy & Lola, we’re committed to delivering high-quality products that you and your dog love! That’s why we offer a 30-day full money-back guarantee if you’re not entirely satisfied with your Buddy & Lola purchase. How to Claim Your Refund. To be

How long will it take to receive my refund?

Your refund will be processed within 3 business days and may take up to 5 business days to be returned to your account.

Can I get a refund if my dog doesn't like the taste?

If your dog doesn’t like the taste of a product, unfortunately, we do not offer refunds for this reason.

Can I return my order for a refund?

If your product meets our refund policies terms and conditions and is unopened & unused you can submit your return request via our Returns Portal. Please note shipping costs are not refundable and returns can take 2-3 weeks to process. Additionally w