What is your refund policy?Updated 12 days ago
At Buddy & Lola, we’re committed to delivering high-quality products that you and your dog love! That’s why we offer a 30-day full money-back guarantee if you’re not entirely satisfied with your Buddy & Lola purchase.
How to Claim Your Refund
To be eligible for a refund under our 30-day money-back guarantee (excluding shipping), follow these simple steps and make sure you contact us within 30 days of placing your order with the following details:
- Your order number
- The reason for your refund request
- What the issue is with their new supplement
- How many days has your dog been taking their new supplement
Important Notes
- We only recommend trialing one supplement at a time to give your dog the best chance to experience the full benefits of the product. For this reason, we only accept returns for one product every 30 days under our guarantee.
- While many customers notice positive changes in their dog’s health and well-being within a few weeks, we encourage giving some of our products at least 4 weeks to see optimal results. Please note that depending on the product, it may take up to 30 days for you to see a noticeable difference in your dog.
- If your dog doesn’t like the taste of a product, unfortunately, we do not offer refunds for this reason.
- Unless faulty, we are unable to offer refunds or accept returns on Storage Tins, Slow Feeder Lick Bowls, or Lick Mats, due to hygiene reasons.
- Our 30-day money-back guarantee only applies to purchases made directly through our website. Purchases made through other retailers are not eligible for this guarantee.
Returns
If your product meets the above terms and conditions and is unopened & unused you can submit your return request via our Returns Portal
Please note shipping costs are not refundable and returns can take 2-3 weeks to process. Additionally we will only be able to refund you for your returned item if it is in a re-sellable condition.
If you have any questions or need assistance, don’t hesitate to reach out to us at [email protected]—we’d love to help!