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Buddy & Lola Help Centre

Drat! That makes us very unhappy indeed. We aim to deliver all of our superb products to you safely, and in a timely manner.Please email woof@buddyandlola.com with your order number so we can check our system and follow up for you. We will fix this!

Drat! That makes us very unhappy indeed. We aim to deliver all of our superb products to you safely, and in a timely manner. Please email woof@buddyandlola.com with your order number so we can check our system and follow up for you. We will fix this!

My delivery is taking longer than expected, can you help?

Orders and deliveries

Where do you deliver to?

How long will my order take to arrive?

Do you have a money back guarantee?

Do you ship abroad?

Do I have to be home when my order is delivered?

Is delivery free?

What if my order gets lost?

Which delivery service do you use?

Will I need to sign for my order?

What is your refund policy?

How long will it take to receive my refund?

Can I get a refund if my dog doesn't like the taste?

Can I return my order for a refund?

Returns and refunds

I received a promo code. How do I redeem it?

Can I use a referral code with a discount code?

Discount codes

What payment methods do you accept?

Payments

Do I need to create an account before ordering?

Where are your terms and conditions?

Where is your privacy policy?

Can you send me a sample pack?

When are your customer service team available to help me?

Account and general

How to view my subscription order

How to move my subscription order delivery date

Can I change how often I will receive my order?

How do I cancel my subscription?

Can I change my email address for subscription communication?

How easy is it to change my subscription delivery address?

I've received another product with my subscription that I didn't order

Subscriptions

Is Bouncy Bones suitable for puppies?

What Size Is The Scoop?

What Flavour Is The Powder?

Does Bouncy Bones have a smell or taste?

What are the ingredients of Bouncy Bones?

Are the ingredients in Bouncy Bones natural?

Can I take Bouncy Bones and Kurasyn?

Can this supplement be given to pregnant & nursing dogs?

Is Bouncy Bones gluten and grain free?

How long does it take for Bouncy Bones to start working?

Is the Green Lipped Mussels freeze dried?

Is this product suitable for dogs on a low purine diet?

How much Bouncy Bones does my dog need?

Is Bouncy Bones suitable for dogs with epilepsy?

Is Bouncy Bones suitable for dogs with EPI?

Is Bouncy Bones suitable for dogs with pancreatitis?

Is Bouncy Bones suitable for dogs with diabetes?

Is Bouncy Bones suitable for dogs with colitis?

How long will one pouch of Bouncy Bones last?

Bouncy Bones

Is Goat Milk good for dogs?

Is Goat Milk good for newborn puppies?

What kind of milk can puppies drink?

How much Goat Milk can my dog have?

Does Goat Milk help dogs gain weight?

Is Goat Milk good for pregnant dogs?

Is Goats Milk Powder suitable for dogs with Pancreatitis?

Is Goats Milk Powder suitable for dogs with Diabetes?

How many litres of milk does one pouch of powder make?

How long will it take to see results?

Can Goats Milk Powder be taken alongside other supplements?

Where does your goats milk come from?

Is Goats Milk suitable for dogs with EPI?

Is Goats Milk suitable for dogs with Epilepsy?

Is Goats Milk suitable for dogs with Colitis?

What are the ingredients of Goats Milk Powder?

How much Goats Milk Powder does my dog need?

Is Goats Milk Powder suitable for cats?

Is your Goats Milk Powder pasteurised?

Goats Milk Powder

Can Peaceful Pooch be used on a regular basis?

Can Peaceful Pooch be given to pregnant & nursing dogs?

Is Peaceful Pooch gluten or grain free?

Can you mix the powder in milk or water?

Is Peaceful Pooch vegan?

Once opened, does it keep until the best before date?

How long does it take to start seeing results?

What flavour is Peaceful Pooch?

Can Peaceful Pooch be given to puppies?

Is it ok to take Peaceful Pooch in conjunction with any other Buddy & Lola products?

Is it ok to mix with other products at the same meal?

What is the size of the pouch?

How much Peaceful Pooch Powder does my dog need?

How long will one pouch of Peaceful Pooch Powder last?

What are the ingredients of Peaceful Pooch Powder?

Is Peaceful Pooch suitable for dogs with epilepsy?

Is Peaceful Pooch suitable for dogs with EPI?

Is Peaceful Pooch suitable for dogs with pancreatitis?

Is Peaceful Pooch suitable for dogs with diabetes?

Is Peaceful Pooch suitable for dogs with colitis?

What are the ingredients in Peaceful Pooch?

Peaceful Pooch

How much Pearly Pups does my dog need?

Can this supplement be given to pregnant and nursing dogs?

How long before I start to see results?

Do I still need to brush my dog's teeth?

Can Pearly Pups be taken alongside medication and other supplements?

Can Pearly Pups be given to puppies, if so from what age?

Can Pearly Pups change the colour of a dog's poo?

Why is the powder in the pouch different to the previous tub?

Is Pearly Pups gluten and grain free?

Can Pearly Pups be taken alongside other products and in the same meal?

Is Pearly Pups vegan?

How many teaspoons is one scoop?

Is Pearly Pups suitable for dogs with epilepsy?

Is Pearly Pups suitable for dogs with diabetes?

Is Pearly Pups suitable for dogs with EPI?

Is Pearly Pups suitable for dogs with pancreatitis?

Is Pearly Pups suitable for dogs with colitis?

What are the ingredients in Pearly Pups?

Pearly Pups

My Pumpkin Powder has lumps in it; is this safe to feed my dog?

Is Pumpkin Powder suitable for dogs with epilepsy?

Is Pumpkin Powder suitable for dogs with pancreatitis?

Is Pumpkin Powder suitable for dogs with diabetes?

Is Pumpkin Powder suitable for dogs with colitis?

Is Pumpkin Powder suitable for dogs with EPI?

How much Pumpkin Powder does my dog need?

What are the ingredients in Pumpkin Powder?

Can Pumpkin Powder be used on a regular basis?

What if my dog doesn't like the taste of the Pumpkin Powder?

How many calories does Pumpkin Powder contain?

Why is there no scoop in my pouch of pumpkin powder?

Pumpkin Powder

Why should I use salmon oil on a daily basis?

Can salmon oil be given to pregnant & nursing dogs?

Is Salmon Oil suitable for puppies?

What ingredients are in Buddy and Lola's Scottish Salmon Oil?

What makes your salmon oil unique?

Will my dog like the taste?

Can Salmon Oil be taken alongside medication and other supplements?

How much Omega 3 & Omega 6 is in the salmon oil?

Is the salmon oil hypoallergenic?

Can Salmon Oil be given to my cat?

Can you have too much Omega 6?

Does Salmon Oil have a taste or smell?

Is Salmon Oil suitable for dogs with epilepsy?

Is Salmon Oil suitable for dogs with EPI?

Is Salmon Oil suitable for dogs with colitis?

Is Salmon Oil suitable for dogs with diabetes?

Is Salmon Oil suitable for dogs with pancreatitis?

How much Salmon Oil does my dog need?

What ingredients are in your salmon oil?

Salmon Oil

Do the chews contain chicken or bacon?

How long should the chews be taken for?

Can you take Scoot Stopper on an ongoing basis?

Can you mix the chews with milk or water?

Can Scoot Stopper be given to pregnant & nursing dogs?

Are the chews gluten and grain free?

Can Scoot Stopper be taken alongside medication and other supplements?

How long will a tub of Scoot Stopper dog chews last?

What flavour are Scoot Stopper chews?

Are there any medications you shouldn't mix with Scoot Stopper chews?

Once opened do Scoot Stopper chews keep until the best before date?

How are Scoot Stopper chews made?

Are Scoot Stopper chews safe for dogs on a low purine diet?

How many scoot stoppers does my dog need?

What are the ingredients in scoot stopper chews?

Are Scoot Stopper Chews suitable for dogs with epilepsy?

Are Scoot Stopper Chews suitable for dogs with diabetes?

Are Scoot Stopper Chews suitable for dogs with pancreatitis?

Are Scoot Stopper Chews suitable for dogs with EPI?

Are Scoot Stopper Chews suitable for dogs with colitis?

Scoot Stopper Chews

Do these chews contain chicken or bacon?

Can Super Tummy Daily Chews be given to cats?

My dog is more tired and has a loss of appetite since taking the chews, is this usual?

Can you take the probiotic chews on an ongoing basis?

Will my dog like the taste of the chews?

How long will a tub of Super Tummy Daily dog chews last?

Are Super Tummy Daily Chews gluten and grain free?

Can Super Tummy Daily Chews be given to pregnant or nursing dogs?

Can Super Tummy Daily Chews be given to puppies?

Can Super Tummy Daily Chews be taken at the same time as other supplements or medications?

Are there any medications that you shouldn't mix with Super Tummy Daily chews?

Once opened, will a tub of Super Tummy Daily Chews keep until the best before date?

My delivery is taking longer than expected, can you help?Updated 3 years ago