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Buddy & Lola Help Centre

Our supplements have been specifically formulated for canine consumption and we do not recommend that humans take it.

Our supplements have been specifically formulated for canine consumption and we do not recommend that humans take it.

Can I eat my dog's supplement

Nutrition and safety

Where do you deliver to?

How long will my order take to arrive?

Do you have a money back guarantee?

My delivery is taking longer than expected, can you help?

Do you ship abroad?

Do I have to be home when my order is delivered?

Is delivery free?

What if my order gets lost?

Which delivery service do you use?

Will I need to sign for my order?

Orders and deliveries

Will my dog like the taste?

Are the supplements allergen-free?

Is there any risk of my dog overdosing on their supplement?

What is your refund policy?

How long will it take to receive my refund?

Returns and refunds

How do I sign up to the Buddy and Lola refer a friend scheme?

Can I use multiple codes on a single purchase?

How do I share my link?

Refer a friend

Is Buddy & Lola packaging recyclable?

Where are your ingredients sourced?

Do your products contain Gluten or GMO ingredients?

Can puppies be given your products?

Where are your products made

Where can I find the expiration date?

Where do I find the dosage information for a product?

Our products

I received a promo code. How do I redeem it?

Can I use a referral code with a discount code?

Discount codes

What payment methods do you accept?

Payments

What is free vet support?

How does your free vet support help me?

What can I ask your vets?

How do I claim my free vet support

Is your free vet support a replacement for my vet?

What about my data?

How is your vet support different to others?

Why don't your vets prescribe medications?

What if your vets can't tell me what's going on?

When can I contact your vets?

What can they help me with?

Free vet support

Do I need to create an account before ordering?

I have a subscription order, but haven't got an account?

Where are your terms and conditions?

Where is your privacy policy?

Can you send me a sample pack?

Account and general