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VidiVet support

11 articles

Help with the video vet service


What is free vet support?

Out free vet support is literally like having a vet at your fingertips at all times. Like one of our community members described, ‘it’s like having a new best mate who just happens to be a vet’. Everyone always has the odd question, or two, or twenty

How does your free vet support help me?

When we partnered with VidiVet we had a clear goal: to give dog owners like you, peace of mind. It means that you don’t have to rely on social media advice or wonder if what you googled is right or not. We are giving you instant access to UK register

What can I ask your vets?

Literally anything about your dog. If it is important to you then it is important to them!.

How do I claim my free vet support

Once you’ve completed your order we’ll send you an email with instructions and a unique URL. There’ll you’ll be able to sign up via the registration page, which takes around 45 seconds. We don’t need all of the information that other companies ask fo

Is your free vet support a replacement for my vet?

The short answer to this is no. Our support is here to help both you and your vets. It means if you don’t need to go to the vet then you don’t have to, but their vets also know when you do need to go. If you have to visit your vets, they’ll help ensu

What about my data?

We NEVER shares data outside of the of our community, meaning that it has no impact on any other aspect of your dog's lives.

How is your vet support different to others?

It is the first service of its kind in the UK that puts you directly in touch with a vet and gives you the ability to store, record and review all of our answers so you never have to worry about forgetting what the vet told you again. We have the fas

Why don't your vets prescribe medications?

Prescribing medications is an act of veterinary medicine, so to prescribe medications our vets would need to see your dog. If you get a prescription from your physical vet then they are more than happy to help you get those medications by pointing yo

What if your vets can't tell me what's going on?

Our vets pride themselves on their ability to help your dog and give you peace of mind, if they aren’t sure they will always recommend airing on the side of caution and taking your dog to your vet for a good hands on exam.

When can I contact your vets?

Your free trial gives you access to UK registered vets between 8am - 10pm (including bank holidays). So whether you are worried first thing in the morning or in the evening, they are always there to support you no matter how big or small your questio

What can they help me with?

Our vets can help you and your dog with:. If you suspect your dog is having an unusual reaction to a Buddy & Lola product, please contact our Customer Service team. They know our products inside out and will be best suited to help you, email [email protected]