Do I need to create an account before ordering?
No, you can create an account at the end of the checkout process.
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Account and general
Help with your Buddy & Lola website account
I have a subscription order, but haven't got an account?
If you have any ongoing subscription with Buddy & Lola, but wondering why you don’t have an account? Don't panic...it is because we've made a few recent changes to our website. To create your account you can simply click here. Once your account is cr
Where are your terms and conditions?
Please follow this link here to read our full terms and conditions. This information can also be found at the bottom of our website.
Where is your privacy policy?
Please follow this link here to read our full privacy policy. This policy can also be accessed at the bottom of our website
Can you send me a sample pack?
Unfortunately, we do not offer free samples of our product. However, we are more than happy to show all the ways our products can benefit your dog and we offer a 100% customer satisfaction guarantee across our product range.